Join Our Team! Community Phone is a fast pace, forward-thinking, and innovative Telecommunications Company. It's based in the United States and services Residential & small mid-size businesses. Its nationwide reach into the states has accelerated the company's growth. Join us in building a great company! Help-Desk Specialist & Customer Support Spanish/English The Helpdesk is the central point of contact for all customer-related incidents and service requests. The role is focused on providing system support for all users. KEY RESPONSIBILITIES - Diagnose and resolve hardware and software issues. - Assist all our users with any issues they are experiencing. - Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. - Diagnose and resolve hardware incidents for clients. - Document customer interactions using our ticketing system (Zendesk) to assist all users in the quick resolution of their incidents and service requests. - Perform these and any additional duties with a very Positive Attitude, High Enthusiasm, and with Responsibility and Commitment to serve our customers. - Upsell metrics and willingness to sale. About You: As a Customer Support Specialist, you will answer incoming calls from new and existing customers, working with them to solve problems, answer questions and create a sense of comfort with our products and services. You will document customer interactions in ZenDesk, and track contact reasons and resolutions to help inform our business. You must be welcoming over the phone, comfortable and happy to speak in English to our customers throughout your shift, comfortable using a CRM, patient with customers for whom our services represent something new and different, and excited to bring telecom services to those who need them. As you see opportunities to solve customer issues by upselling them, you are quick to offer these upsells. **REQUIREMENTS**: - 1-3 years of Tech Support, Customer Service.and Sales experience. - Highly motivated team player, while being self-motivated with the skills and ability to manage changing priorities. - Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical users at all levels in the organization. - Proven analytical and problem-solving skills - Proven ability to complete multiple tasks independently - Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Federal and State regulations/policies. - Working knowledge of Microsoft Office Products, Google, Remote Support Software, Ticketing Systems. - Familiarity with network equipment is a plus. (Phones, Cell phone service, Landlines, Telecommunications, routers, switches, etc.) Pay: $3,800,000 - $5,000,000 per month