Position Overview The Carrier Support Manager will be responsible to act as an intermediary between CRM dept and carriers that will transport the goods. The CSM role is to coordinate the movement of freight while ensuring that both customer and carrier are satisfied with the terms of transportation. Key Duties and Responsibilities Responsibilities include but are not limited to: · Find carriers for the shipments- work to match shippers with appropriate carriers that can transport the goods efficiently and at a competitive price. · Negotiate rates- negotiate pricing and terms with carriers aiming to secure the best possible rates. · Coordinate Logistics- manage all aspects of the shipment, validating carrier legitimacy, carrier assignment, tendering, and ensuring goods are delivered on time. · Handle Documentation- prepare the necessary paperwork for the shipment, such as carrier contract, rate confirmations and proof of delivery collection. · Monitor and control cost associated with the shipments. · Manage communication and carrier relationships fostering trust and ensuring repeat business. · Ensure compliance that carriers comply with government regulations, including safety, insurance and licensing requirements. · Risk management- assess the risks associated with shipments and ensure that proper coverage is in place to protect the goods and the parties involved. · Issues resolution such as delays, damages, and miscommunication. · Workflow management Skills and Requirements · Strong Communication skills, verbal and written English language skills · Negotiation skills · Excellent time management, ability to multitask and prioritize in fast-paced environment · Knowledge of HOS, regulation and compliance · Proficiency in logistics software’s and TMS · Attention to detail and accuracy · Relationship management and customer service skills · Problem-solving ability Job Type: Full-time