**Title: Service Delivery Head of Finance** **Location: GSC BOG** Head Finance operations of the Global Service Centre BOG in accordance with the agreed service level agreement with BPs. Ensure consistent and best-in-class services to the BPs through effective planning, team management, and staffing of the Finance Service Line. Responsible for manage and engage the BP relationship, profit &loss; management, KPI targets and specific projects. Support Functional Head to drive and implement process harmonization, automation, alignment, change management and Standardization. This position is part of the Center Senior Management Team (SMT). **Key Responsibilities**: **Skills / Requirements**: - Graduation in Finance & Accounting or equivalent qualification. - Min 10 years working experience in Finance & accouting ( PTP, OTC& RTR) including IFRS. And Min 5 years of relevant experience in BPO Good level of MS Excel and other MS Office tools. - Customer service and communication skills. - Teamwork and autonomy - Good customer management focus and experience - Excellent English and Spanish Communication Skills - Excellent Analytical skills - Negotiation Skills - Executive Presence - Strategic Thinking - Project Management Skills - Good People management Skills - Knowledge of forwarding / Logistics industry (Desirable) **Relevant information**: - Salary: TBD - Annual performance bonus - Type of Contract: Indefinite - Directly with DHL Colombia. - Food Allowance: $95.564