Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: IT Asset and Service Desk Analyst SoftwareOne Scope: Full-time | Office: Medellín | Hybrid How a day to day would look like in this role: - Track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal - Maintain accurate records of hardware and software inventories in asset management systems - Logging and classification of incidents and requests - Resolution of common problems - Escalation of complex incidents - Providing assistance, support, and guidance to users - Performing accurate diagnostics of user-reported issues - Handling requests - Monitoring and closing incidents and requests - Updating the Knowledge Base What we need to see from you Profile:Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year and Basic knowledge of asset management tools. Required skills: - Basic knowledge of asset management tools - Proven experience in IT support or a similar technical support role - Strong problem-solving and communication skills - Familiarity with ticketing systems and ITIL processes is a plus - Ability to work independently and as part of a team - Customer-focused mindset Why should you join our team? - Creative culture with lived what we value for an appreciative and supportive work environment. - Employee recognition programs. - A variety of training and development opportunities. - Work-life balance. - Referral bonus program. - Multicultural interaction. - Contribution to society through employee initiatives. - Corporate events. - Newest technologies for our clients and colleagues. - And much more! At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud