**Most companies try to meet expectations, dunnhumby exists to defy them.** Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience - then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo. **We're looking for a Major Incident Manager who expects more from their career. **It's a chance to extend and improve dunnhumby's Global Service.** **It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. Joining our **Service Operations** team, you'll work with world class and passionate people to **champion, manage and continually improve our Major Incident and Incident processes.** ***What we expect from you** - Strong ITSM/ITIL knowledge, specifically around Major Incident and Incident Management. The more you know about other areas around you (Problem, Change, Capacity, Continual Improvement etc, the better). - Strong Stakeholder Management. You will be required to present to the Leadership Team and Execs on a regular basis, and you will need to be confident in your abilities and understanding of our Services to do so. - Technical Knowledge and a thirst for more. Dunnhumby's architecture is a complex thing. We do not expect anyone to join us with this knowledge, but we both expect and need someone who is keen to learn. - ServiceNow experience. - Continual Improvement. - Fluent in English **What you can expect from us** We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone's invited. **Our approach to Flexible Working** At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)