Description : Provide support, direction, training, evaluation and certification of the channel partners. Technical “go-to” person for the partners Answers, provide support material and direction for all technical questions Coordination into all areas of Lexmark support for issues such as product quality, special applications, cloud services, product availability, product performance and customer escalations Technician Ride-a longs with channel partner Technicians.Technician EvaluationsCustomer Support Ability to work with Lexmark Channel Sales General Administration General Reporting Certification Reporting Service Performance Warranty Claim ProcessingTrainingDispute Resolution PartsLoyalty to LexmarkRMA for DOAsRecommended stocking level and maintenance of same Training coordination and administration Coordination of all training needs required to maintain up-to-date training certification for Indirect Partners Knowledgeable of active training program schedules for efficient inclusion of Channel Partners Technicians when applicable. Conduct hands on training at Channel Partners locations for all products requiring this type of training as a secondary solution to regular Lexington sponsored training. Ability to certify technicians completing the programs. Provide update seminars at Channel Partners location to ensure service approach is maintained consistent with LXK service standards. Conduct regular (semiannual TBD) Channel Partners evaluations/audit of each dealers product application, support, adherence to parts and supplies loyalty, training requirements and customer support. Evaluate Channel Partners overall compliance to the program for the purpose of certifying each on an annual basis Conducting quarterly service business reviews with the Channel Partner service leadership for Key partners Additional Responsibilities Assumes other special activities, responsibilities, and special projects from time to time as directed Personal Characteristics Excellent Verbal and Written communication skills (English, Spanish, and Portugues) Customer service orientation Positive attitude Ability to learn quickly Team/Collaboration mindset How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.