Customer Experience Specialist - Cali, Colombia (On-Site) Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. Responsibilities: Record and process confidential customer information, including payments and account creation Handle calls and support service operations Respond promptly to inquiries and resolve complaints proactively Demonstrate product knowledge to assist customers effectively Process orders, forms, requests, and maintain accurate records of interactions Contact potential customers via phone and email, using CRM tools for follow-ups Conduct cross-selling and up-selling to maximize sales Report weekly on sales goals and achievements Attend training sessions on new products and services Proactively inform customers about new offerings and company policies Requirements: Experience in customer service and/or sales is preferred Advanced English Level (C1) Empathetic and customer-focused mindset Detail-oriented with strong organizational skills Proficiency in CRM systems and relevant software Willingness to adapt to a fast-paced environment About us: Celerity Fiber, headquartered in Miami, Florida, is a private cable operator and Internet Service Provider specializing in broadband and telecommunications services. We focus on delivering revolutionary fiber internet with excellent customer service, building on decades of experience in project and network management in partnership with major providers. Our services include gigabit internet, IPTV, streaming, digital telephony, and scalable solutions for residential and commercial customers. We have built and manage over 1500 properties nationwide, serving over 150,000 doors and 50,000 hotel rooms, with ongoing investments in technology and community support. #J-18808-Ljbffr