Job Description We are seeking a highly skilled Credit Manager to join our team. As a Credit Manager, you will be responsible for maintaining credit procedures that meet hotel standards in accordance with local and corporate policies. Your primary goal will be to establish and maintain effective credit policies and procedures regarding billing, credit cards, collections, inquiries, and cheque collection, as well as preparing monthly and yearly end-of-period reports and reconciliations according to corporate guidelines. - You will ensure that all guest or company credit card inquiries are handled promptly (same day if possible) and professionally. - Ensure timely and accurate billing of all accounts and follow up on collections in a timely manner. - Maintain credit histories, original approved credit applications written, and other records for regular hotel accounts. - E nsure the check-in / check-out procedure protects the hotel without burdening guests. - Develop and maintain relationships with regular clients to promote communication and assist with collections. - Prepare and conduct a monthly credit meeting. Requirements To be successful in this role, you will need: - Bachelor's degree in Business Administration, Tourism or related field or equivalent experience of 2 years in the role. - Minimum 3 years' experience in the hospitality industry in similar roles or as front desk supervisor, night auditor. - Familiarity with: - Reception procedures - Income processes - Debt management - Basic accounting processes (debit and credit) - Intermediate Excel skills, accounting systems (desired), and PMS systems (Opera, Zeus, etc). What We Offer - Competitive salary - Excellent training and development opportunities - Free accommodation in other Four Seasons hotels and resorts - Free laundry service for employee uniforms - Employee meal service Working Hours Full-time position Dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality, we can offer what many hospitality professionals dream of - the opportunity to build a lifelong career with global potential and a real sense of pride in work well done.