**Director of Partner Management** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be. As the Director of Partner Management, primary responsibilities will include: - Building and maintaining strong relationships with a diverse set of internal and Partner constituencies - Leading, coaching and building a team of partner managers as they drive engagement with Anthology partners. The team activities will include but not be limited to: - Managing a portfolio of Anthology Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners - Creating Partner account plans to provide recommendations that will benefit the Partner’s investment in Anthology - Helping new Partners navigate through their initial onboarding and fulfillment of program services - Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success - Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development) to ensure Partners achieve their business objectives - Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with our strategy - Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions - Demonstrating the ability to present Partner technology to internal and external clients/stakeholders - Providing events support in support of our Partners - In coordination with Partner Marketing, creating, and managing a partner go-to-market program that offers measurable, market-driven campaigns which leverage a range of elements including public relations, social media, events, online marketing, direct marketing, and client programs - Contributing to annual operational and strategic planning to advance the Anthology partnerships program - This role requires approximately 25% travel - Required skills/qualifications:_ - University degree or equivalent experience - 10+ years of prior relevant experience - 7+ years of managing and coaching direct reports - 7+ years of relationship management experience, preferably in a B2B SaaS organization - Quick thinker, calm in tough situations, adept at problem resolution and not afraid of difficult discussions - Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly with competing interests - Ability to think strategically while managing a team across multiple projects and Partners - Ability to manage Partner expectations and work effectively with cross-functional teams - Ability to work collaboratively with outside departments to reach common company goals - Enjoys working with different types of personalities and skill levels - Previous experience in effective team and account management with strong customer-centric orientation - Demonstrated interpersonal skills; ability to communicate effectively with a variety of internal and external audiences - Ability to exercise discretion, creative decision-making, and independent good judgment - Ability to multi-task and quickly adapt to specific product, team and Partner needs and think independently, addressing unique customer issues - Comfort and proficiency with managing conflict and working with diverse populations - Demonstrated ability to act as advocate for Partners - Fluency in written and spoken English at CEF B2 level or above - Preferred skills/qualifications:_ - Fluency in other languages - Passion for team building and creating business relationships - Related experience in account management and customer support and retention - Previous experience in a SaaS company - Demonstrated ability to support Marketing, Business Development, proposal creation, and other efforts towards successful Partner acquisition and retention - Previous data management experience - Previous experience in the Education or EdTech space - Enthusiasm for learning a