SGS Bogota, D.C., Capital District, ColombiaSGS Bogota, D.C., Capital District, ColombiaGet AI-powered advice on this job and more exclusive features.Descripción de la empresaWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Descripción del empleoThe GBS team leader will work closely with leadership to translate strategic objectives into actionable plans for the team. Provide regular updates, reports, and insights on team performance, challenges, and opportunities for improvement to exceed stakeholder expectations. They will participate in leadership meetings to represent frontline perspectives and ensure operational realities are considered in the decision-making process.Descripción de la empresaWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Descripción del empleoThe GBS team leader will work closely with leadership to translate strategic objectives into actionable plans for the team. Provide regular updates, reports, and insights on team performance, challenges, and opportunities for improvement to exceed stakeholder expectations. They will participate in leadership meetings to represent frontline perspectives and ensure operational realities are considered in the decision-making process.Support the implementation of organizational initiatives by ensuring alignment, resource readiness, and clear communication within the team. As a team leader, you are a trusted advisor to management by offering feedback on team morale, change readiness, and potential risks. Collaboration with management to define and monitor key performance indicators (KPIs) that reflect both productivity and employee well-being. This individual will assist in developing annual goals, training priorities, and workforce plans in alignment with departmental strategy. The team leader will work with leadership on escalated issues, process bottlenecks, or cross-functional dependencies that impact team performance.Process and Client Management:Monitor service delivery metrics and ensure contractual or service level agreements (SLAs) are consistently met,Overall process adherence to process, productivity, & quality management,Ensure that documentation related to the process is up to date and process changes are implemented in a timely manner,Continuous work on process and system improvements,Preparing and analyzing relevant process reports,Ensuring process adherence to internal controls/audit policies,Cooperating with other internal departments and/or project teams to ensure process workflow fluency,Handling and solving stakeholder issues,Build and maintain strong client and stakeholder relationships by understanding their needs, expectations, and business objectives.Managing Workflow:Organize the work of the team, set priorities, and delegate tasks.Distribute the workload and supervise the team in day-to-day operations, country-wise.Communicate and manage deadlines,Manage team performance,Resolve or escalate any issues and monitor solutions.Evaluate team members and provide them with feedbackadherence to company policies/regulations (HR, compliance, audit, etc..)CommunicationsAct as the primary communication bridge between management and operational teams to ensure alignment with company objectives.Facilitate transparent, two-way communication channels to encourage feedback, discussion, and employee engagement.Create and deliver clear, consistent messaging across multiple formats (email, presentations, intranet posts, team huddles, etc. )Organize and lead regular team meetings, town halls, and 1-on-1 check-ins to reinforce key messages and track performance.People Management:Provide day-to-day leadership, guidance, and support to team members, ensuring clarity of roles, responsibilities, and performance expectations.Build strong relationships with team members to understand individual motivations, challenges, and career aspirations.Empower employees through delegation, trust, and autonomy while maintaining accountability for outcomes.Facilitate regular 1:1s and team check-ins to track progress, share updates, and ensure alignment on goals.Design and implement onboarding plans for new hires to ensure smooth integration and early engagement.Recognize and celebrate achievements to reinforce motivation and a sense of belonging.Encourage open communication and psychological safety within the team to foster creativity and collaboration.Use data-driven insights (KPIs, engagement surveys, productivity metrics) to monitor team health and inform decision-making.Anticipate and address workload imbalances, stress factors, or interpersonal tensions before they escalate.Support cross-training and knowledge-sharing initiatives to build team resilience and versatility.Promote agile and adaptive working methods, helping the team pivot effectively during times of change or uncertainty.Collaborate with HR to manage talent reviews, succession planning, and performance improvement plans as needed.Uphold ethical leadership standards, promoting fairness, transparency, and respect at all levels.Be a visible and accessible leader who leads by example and creates a positive, inclusive, and productive work environment.Stay informed on leadership best practices and continuously seek feedback to improve management effectiveness.Day-to-Day Activities: 50% leadership & 50% conducting key GBS tasks such as admin review, certificate issuance, and invoicing. The percentage of time may shift based on business needs.RequisitosBachelor's degree.Demonstrated experience managing change and driving team productivity.Strong interpersonal and communication skills (written and verbal).Ability to work in fast-paced, evolving environments.Proficient in MS Office Suite; familiarity with project management tools is a plus.Experience in leading a team of employees is beneficialBilingual (English/Spanish) is recommended but not mandatoryInformación adicionalHorario: Lunes a viernesModalidad: PresencialSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesRetail Office Equipment, Consumer Services, and Oil and GasReferrals increase your chances of interviewing at SGS by 2xGet notified about new Team Lead jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 16 hours agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoASSISTANT MANAGER, HELPDESK prisma (AMERICAS)Bogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 3 days agoCryptocurrency Team Lead / Supervisor (BOG)Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 10 hours agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 8 hours agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 hour agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 3 months agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 4 weeks agoSenior Manager, Employee Technology Service DeskBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 4 months agoBogota, D.C., Capital District, Colombia 2 weeks agoWe're unlocking community knowledge in a new way. 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