Job Tittle: Specialist AFR Location: GSC BOG Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies. Key Responsibilities: * Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes * Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. * Collaborate with counterparts to validate and finalize documents. * Assign tasks to supporting functions and monitor performance. * Meet and exceed customer expectations as well as internal Key Performance Indicators, * As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes. * Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. * Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. * Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer. * Obtain and maintain all company systems and commodity related certifications. * Ensure that correct costs and revenues are captured against customer's profile - taking full ownership of financial performance, promptly resolving any related issues.simple and complex issues. * Accept customer requests for quotations and send them to the Quotations team for processing.