**IMPORTANT**: Applications submitted without completing the form **will not be reviewed**. **Company Overview** **Position Overview** As a **Client Success Manager**, you will be the primary point of contact for your assigned clients, ensuring their goals are understood and met through our agency’s services. This role focuses on client retention and satisfaction, which involves close collaboration with internal teams, proactive communication, and consistent analysis of campaign performance. **Key Responsibilities** - **Client Relationship Management**: - Build and nurture strong client relationships by actively listening to needs and communicating regularly. - Serve as the main liaison between clients and internal teams, ensuring quick resolution to requests or issues. - Coordinate and lead regular check-in calls, meetings, and strategy reviews. - **Project Coordination & Communication**: - Work hand-in-hand with project managers and production teams to ensure tasks are completed accurately and on schedule. - Take comprehensive meeting notes, document action items, and follow up with both clients and team members on deliverables. - Prepare and present reports showcasing campaign performance and opportunities for improvement. - **Client Retention & Satisfaction**: - Track and measure client satisfaction, anticipating potential challenges and proactively addressing them. - Develop retention strategies to foster loyalty, including personalized follow-ups and celebration of client milestones. - Assist in onboarding new clients, ensuring a smooth transition and understanding of agency processes. - **Performance Analysis & Recommendations**: - Analyze data from platforms like Google Analytics, Google Ads, and social media to gauge campaign effectiveness. - Provide strategic, data-driven insights to enhance marketing performance and ROI. - Keep up with industry trends to continuously refine and improve client strategies. **Qualifications** - **Education & Experience**: - Bachelor’s degree in Marketing, Business, Communications, or related field (preferred, not mandatory). - Minimum of 2 years in Account Management, Client Success, or related roles within a marketing/advertising agency. - **Skills & Competencies**: - **Communication**: Strong written/verbal skills with the ability to simplify complex information. - **Organizational**: Adept at managing multiple clients and projects simultaneously. - **Analytical**: Comfortable interpreting data and presenting actionable insights to clients. - **Technical Proficiency**: Familiarity with Google Suite, Google Analytics, Google Ads, social media platforms, and project management tools. - **Customer-Centric**: Demonstrates empathy, responsiveness, and genuine dedication to client success. **Why Join Us?** - **Collaborative Environment**: Work with a supportive and innovative team committed to collective growth. - **Professional Development**: Expand your marketing and account management expertise with potential for career advancement. - **Flexible Work Setup**: Accommodations for U.S. business hours, potential remote or hybrid opportunities (depending on location). - **Impactful Role**: Play a key part in driving meaningful results and lasting relationships for diverse clients. **How to Apply** **Remember**: Applications **must** be submitted via our form to be considered. Expected hours: 40 per week