Barranquilla, Colombia. - Should be fluent in English & Spanish and Portugal (Read and Write). *Should be willing to work in 24*7 work environment. We are seeking a Trainer to guide and develop new hires, provide coaching to agents on the floor, and design and deliver impactful training programs. This role will focus on both existing and new processes, ensuring alignment with business needs and operational excellence. Key Accountability: - Conduct Batches: Conduct NH, cross skill and up skill batches and ensure quality certification by meeting throughput, FCR and learning curve targets - Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. - Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately - Review: Should be able to create review decks, present them and maintain action registry for closure of open items - Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly - Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. - Stakeholder Management: Should be able to manage internal communication with peers, stakeholders - Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc. - Coordination: Coordination within and outside team to ensure activities and run smoothly. Work Experience: - Travel Experience: +3 Years - Training Experience: Should have sound understand of training function and should have spent +1 years in training department. Domain Certification Required: GDS experience -Proficient any one or more -Sabre /Amadeus /Travel Port /NDC Additional Desirable Skills: - Proficiency in MS office - Strategic thinking and the ability to provide actionable recommendations based on analytic findings - Ability to multitask and work under pressure - Excellent written and oral communications