Koronet Bogota, D.C., Capital District, Colombia Customer Success Manager Koronet is the leading vertical SaaS, B2B e-commerce, and payments software company serving the >$50 billion annual global B2B floral industry. Our solutions include an inventory and operations management platform; an e-commerce network that facilitates end-to-end transactions throughout the supply chain; and FinTech solutions for payments and procurement. By supporting many of the largest businesses in the industry, we help keep florists' shelves stocked, weddings beautifully bloomed, and Valentine’s Day vibrant. At Koronet, we are proud to be the parent company of some of the most trusted ERP, operations, and e-commerce solutions in the floral industry, including Komet Sales, Axerrio, and UNOSOF. With teams spread across the United States, Ecuador, Argentina, Uruguay, the Netherlands, and Colombia, our reach is truly global. Through our expansive network of partners, we connect hundreds of flower growers, importers, and wholesalers, who together represent a significant portion of the global floral market. Our mission is clear: to unify the floral supply chain by delivering mission-critical business operations solutions that power the largest B2B e-commerce network in the industry. Backed by a leading growth equity fund, we continue to expand rapidly across North America and Europe, growing both organically and through strategic acquisitions. About the Role We are seeking an experienced Customer Success Manager with a strong background in SaaS, with familiarity of the floral industry a plus. The ideal candidate will be passionate about ensuring customer satisfaction, possess excellent commercial skills, have strong written and verbal communication skills, and have a knack for leveraging analytics to drive success. What you will do: Customer Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, and becoming a trusted advisor to drive value and ensure ongoing success. Serve as internal champion for customers, helping them navigate the Koronet organization. Upsell and cross-sell subscription products. Advise on and encourage use of payments, ecommerce, and K2K products. Facilitate annual renewals. Analytics and Insights: Utilize analytical tools and metrics to track customer usage, identify trends, and proactively address potential issues or opportunities for improvement. What do we expect from you: Bachelor's degree in Business, Marketing, or a related field. MBA or equivalent experience preferred. Minimum 2 years of experience in Customer Success roles within the SaaS industry. Minimum 4 years of experience in commercial roles within the SaaS industry. Proven track record of managing customer relationships and driving customer success, retention, and growth. Excellent customer-facing and commercial skills, with the ability to understand and address customer needs effectively. Strong analytical skills with the ability to derive insights and make data-driven decisions. High English level. Work and Benefits At Koronet Global Products and Global Remote-First Team : We provide services to enterprise floral customers across the Americas, Europe and Africa. Like our customers, our team is global as well. We have team members in Medellin, Holland, Los Angeles, New York, Quito, San Diego, Tampa, Bogota, and Toronto, to name a few – we are a remote first company. We have offices in Medellin, Holland, and Miami that the team is welcome to work from if they choose, and we periodically have on-site workshops and trainings. Ownership Mentality : We believe that building excellent products comes from teams and individuals that feel supported to take ownership and drive. Every team member has the highest standards, not just for ourselves but the other teams we interact with. We like continuous learners: : Team members are encouraged to continuously learn and grow professionally, including financial support for technical certifications and learning. We also look for team members that are hungry to learn new skills on their own and enjoy sharing new learnings with their team. Team Building : To help drive bonds within and between teams, we organize group and full team outdoor, cultural, and team-building activities - both virtual and in-person. The company provides a monthly bonus for gym subscriptions and Komet pays for a private health insurance policy. Other Benefits: We respect your growth: We encourage continuous learning and professional growth, that is why we give you your time to study and we could support you financially for your studies and/or training. We offer an indefinite-term contract and salary to be agreed according to experience and profile. Unlimited vacation. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Sales Industries Software Development #J-18808-Ljbffr