We’re hiring B2B Customer Success Manager talent in Bogotá! Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value. ???? If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you! The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. You will: Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience You have: 2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process Prior success in achievement of personal and team sales quota/goals Lead profiling Previous experience handling stakeholders, customer facing or back-office roles Experience learning new technology and data Cross sales/direct sales experience Negotiation skills Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home #J-18808-Ljbffr