D365 F&O; Support Analyst II (D365 F&O; Experience is Required) 3 days ago Be among the first 25 applicants Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? Company Overview J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear analysis, and an understanding of tangible and intangible assets. We operate in over 100 locations worldwide and are committed to fostering a community-oriented environment that encourages our team to exceed goals. The Team and Job Summary We are seeking an experienced Microsoft Dynamics 365 (D365) Support Analyst Tier II to join our Technology Services ERP Support team. A strong working knowledge of Microsoft Dynamics 365 Finance is essential. You will support end-users by troubleshooting issues, managing support requests, assisting with system maintenance, and identifying opportunities to enhance platform efficiency and usability. Responsibilities 1. Support all aspects of the day-to-day operations of the Microsoft Dynamics 365 Finance platform. 2. Collaborate with HelpDesk to provide end-user support, manage user setups, troubleshoot issues, and resolve system problems. 3. Document and prioritize business system issues and opportunities in the IT ticketing system. 4. Manage reported issues, seek guidance when necessary, and develop solutions. 5. Gain comprehensive understanding of business system applications and their interactions. 6. Work with leadership on system configurations and authorizations. 7. Create documentation for business scenarios, processes, and procedures. 8. Proactively seek improvements to platform efficiency, usability, and reporting capabilities. 9. Maintain system documentation and assist in end-user training. 10. Identify roadblocks and develop effective solutions to ensure successful outcomes. Qualifications - Fluent in English at a professional level. - Deep understanding and hands-on experience with Microsoft Dynamics 365 Finance & Operations. - Bachelor’s degree or equivalent experience. - Familiarity with finance and project-based processes, especially with finance and accounting teams. - Reliable high-speed internet and a quiet workspace. - Strong problem-solving, organizational, and multitasking skills. - Excellent communication and troubleshooting abilities. - Proactive, motivated, and able to work independently. Preferred Qualifications - Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate. - Experience in professional services organizations. - Experience with ServiceNow is a plus. Physical and Mental Requirements - Sitting for extended periods and working on a computer. We welcome applicants with disabilities and offer reasonable accommodations upon request. Please email [email protected] with your request. Benefits - Flexible remote work options. - Generous leave policy. - Comprehensive medical insurance. Note: Duties may evolve; this description is not exhaustive. By applying, you consent to our privacy policy. For more, visit www.jsheld.com. We embrace diversity and are committed to equal opportunity employment. #J-18808-Ljbffr