How to Apply : click on the link below and complete a brief screening interview. Position: Customer Service Representative (Remote – Colombia-Based Only) Miami-based company | Remote work from Colombia At Sunny Bliss Plumbing & Air , we brighten homes across Miami with expert plumbing and HVAC services. As a fast-growing, family-owned business, we’re on a mission to deliver top-tier customer care—and that starts with you. We’re looking for a Customer Service Representative based in Colombia who can bring warmth, professionalism, and a problem-solving mindset to every customer interaction. If you're fluent in English, tech-savvy, and excited to be part of a supportive and high-performing team, we’d love to meet you! What You’ll Do: - Be the friendly voice of Sunny Bliss—answer calls, texts, and emails with clarity and care - Schedule service appointments and dispatch technicians using our systems (ServiceTitan experience is a plus!) - Follow up with customers after service to ensure complete satisfaction - Handle concerns or issues with empathy and efficiency - Support field crews by managing scheduling updates and ensuring team alignment - Keep accurate records and maintain our CRM and job management tools What We’re Looking For: - Based in Colombia with a reliable internet connection - Fluent in spoken and written English (non-negotiable) - 1+ year of experience in customer service (experience in plumbing/HVAC is a bonus) - Organized, responsive, and able to multitask under pressure - A self-starter who thrives in a remote environment and aligns with our core values: Integrity, Accountability, Constant Improvement, Teamwork and Desire to Win - comfortable in remote settings, including Zoom meetings with the camera on What We Offer: - Competitive compensation (discussed during interview process) - Performance-based bonuses - A long-term opportunity with a U.S.-based company that values your work - Growth potential in a dynamic, fast-paced environment - Supportive leadership and teammates who truly care We look forward to meeting you and building something great together! – The Sunny Bliss Plumbing & Air Team Seniority level - Seniority level Entry level Employment type - Employment type Full-time - Industries Construction Referrals increase your chances of interviewing at Sunny Bliss Plumbing & Air by 2x Get notified about new Customer Service Representative jobs in Colombia . Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 3 days ago Colombia $20,000.00-$35,000.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 1 month ago Customer Service Representative (Remote) Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Customer Service Representative (Remote) Helpdesk & Customer Support Operations Agent Customer Service Representative (Colombia) Bogota, D.C., Capital District, Colombia 1 month ago Colombia $20,000.00-$45,000.00 15 hours ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Ecommerce/AI-Enabled) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Servicio De Atención Al Cliente