About the Role: We are seeking an experienced professional to support our Knowledge Exchange program. As a Content Strategy Lead, you will collaborate with internal teams and stakeholders to promote knowledge sharing across Global Operations. The ideal candidate will have a strong background in content strategy, interpersonal skills, and experience with KCS programs. Key Responsibilities: - Develop and implement content strategies to promote knowledge sharing across Global Operations. - Manage knowledge bases, including feedback, curation, and content editing for quality. - Analyze data to prioritize knowledge creation and improve the Help Center self-service experience. - Enforce KCS content standards, publishing, and maintenance processes. Requirements: - Bachelor's degree in Business or Computer Science or equivalent experience. - Experience leading or participating in a KCS program. - Strong interpersonal skills and relationship-building ability. - Content authoring and publishing experience. - Proficiency with tools like Zendesk, Looker, Salesforce, Confluence, G Suite, LucidChart, Airtable. Benefits: - Competitive pay. - Generous time off. - Parental and wellness leave. - Healthcare. - Retirement plans. *[Abastecedor]: Abastecedor