This position is posted by Jobgether on behalf of Venon Solutions. We are currently looking for a Level 3 Technical Support Specialist in Latin America. We’re seeking an experienced Level 3 Technical Support Specialist to provide advanced troubleshooting and resolution for complex IT issues across enterprise systems. In this role, you’ll act as the final escalation point within the support team, working across infrastructure, cloud platforms, and security to ensure operational excellence. You'll also participate in infrastructure upgrades and system integration projects, making a direct impact on the reliability and performance of global IT services. This is a full-time remote role with a long-term engagement and a dynamic, fast-paced environment. Accountabilities: - Serve as the final escalation point for technical issues escalated from Level 1 and 2 support teams. - Troubleshoot and resolve complex problems involving software, hardware, and networking components. - Maintain and support core enterprise environments including Windows Server, Active Directory, and cloud platforms. - Configure, monitor, and troubleshoot firewalls, VPNs, and other security appliances. - Collaborate with cross-functional teams to execute infrastructure upgrades, patching, and migrations. - Create and maintain accurate documentation for IT systems, processes, and support guidelines. Requirements - Advanced English proficiency (B2 level or higher) to ensure clear communication with international teams. - Minimum of 5 years’ experience in IT support, with at least 2 years in a Level 3 role. - Strong expertise in Windows operating systems (client and server editions). - Solid understanding of network security, including firewalls and VPNs. - Experience with cloud platforms such as AWS, Azure, or GCP (certifications are a plus). - Proficiency in database systems such as SQL Server, MySQL, or PostgreSQL. - Familiarity with virtualization tools like VMware or Hyper-V. - Scripting ability in Power Shell, Bash, or Python is a bonus. - Excellent analytical, documentation, and communication skills. Benefits - Competitive salary paid in USD. - 100% remote work setup. - Independent contractor agreement with Venon Solutions LLC. - Long-term contract with growth potential. - Two weeks of paid time off (PTO). - Holidays aligned with the North American calendar. - Full-time working hours based on EST timezone. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and Linked In profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1