Join to apply for the Network Operations Center Engineer I role at Webhelp Enterprise 2 weeks ago Be among the first 25 applicants Join to apply for the Network Operations Center Engineer I role at Webhelp Enterprise Get AI-powered advice on this job and more exclusive features. Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Apply Now Job Title Network Operations Center Engineer I Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Main Responsibilities Should be ready for 24*7 shift including night shifts if needed Should be available 24*7 to provide oncall support if needed Troubleshooting and fixing P1/P2 global incidents & RCA Assists in monitoring LAN/WAN performance, as necessary, to ensure LAN/WAN integrity and performance.Submits Change Management Requests (CRQs) to support network carrier maintenance requests (T-Mobile, ATT, Vodafone, TATA, Globe, PLDT, etc.) Should have a good understanding of the Change Management, PAI and RCA processes This position supports the Technology Operations Center (TOC). Provides Core Network Troubleshooting and to support Tier 1 and 2 break/fix functions across the global CNX network. Ensures the availability and integrity of the Concentrix network, enabling end users to access the data resources needed to perform their job functions. Performs data network monitoring using the Proactive Investigation (PAI) process. Monitors and reports network problems in accordance with published Service Level Agreements. Skills Required Years’ Experience: 3+ years of network monitoring Education: Bachelor's Degree (preferred) Tools: SolarWinds Orion and BMC Remedy (Incident, Problem and Change Management) Certifications: CCNA (preferred) Should be proficient in written and spoken English. Good general knowledge of router, switches, firewalls, proxies, etc Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements English (Required) Time Type Full time2025-06-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Webhelp Enterprise by 2x Get notified about new Network Operations Center Engineer jobs in Medellín, Antioquia, Colombia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr