Hilton Reservations Agent in Bogota, Colombia A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the guest's decision to stay at the property while maintaining a collaborative attitude with internal departments such as sales and Front Office. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet customer and co-workers' needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert inquiries into business. Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectation. Manage the hotel's PMS accurately to ensure an appropriate flow of reservations. Process payments, guest inquiries, OTAs requests, and daily reports. Provide prompt and efficient service while maintaining the hotel's brand standards. What are we looking for? A Reservations Agent serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, skills, and values that follow: A professional telephone manner and efficient communication skills, both verbal and written. Outstanding administration and organizational skills. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Reservations area (2 years or more). Degree in hospitality management or related field. Opera PMS experience/knowledge. English level: Intermediate or more. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision #J-18808-Ljbffr