Customer Service Representative Jr On-site Position Company Brief: We empower businesses to expand effortlessly by connecting them with top-tier talent from LATAM. Through our Talent-as-a-Service model, we handle the entire hiring, onboarding, and management process—ensuring fast, cost-effective, and compliant talent acquisition. Position Overview: The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively. Prior experience in the insurance industry is a plus, but strong customer service and administrative skills will be critical to success. Responsibilities: Call Management: Answer incoming calls in English and Spanish. Redirect calls to the appropriate department as needed. Policy Payment Management: Contact clients daily via email, text message, and phone to collect overdue policy payments. Process payments for personal and commercial insurance policies. Record detailed notes for each customer interaction. Documentation Follow-Up: Review daily reports to identify pending documentation or information for client policies and contact clients to ensure timely completion. Policy Quotation Support: Create initial quotes for new auto insurance policies and transfer them to the relevant department for closure. Register new customer profiles in the QQCatalyst system. Departmental Support: Provide language support in English to departments where Spanish is the primary language. Policy Renewal Management: Handle policy renewals with existing carriers. Contact insurance carriers for inquiries related to customer policies, as needed. Endorsements (Policy Changes): Gather all the necessary client information for the endorsement and record it in the system. Once all the information is recorded, an approximate endorsement value can be provided to the client. If the client wishes to proceed or has questions regarding coverage, they should be transferred to the responsible person to continue the process. Qualifications: Minimum of 6 months in a similar customer service or administrative role. Advanced English skills (B2+); bilingual proficiency in Spanish is required. High school diploma or equivalent; higher education in business administration, customer service, or related fields is a plus. Familiarity with the insurance industry is highly preferred. Excellent communication and problem-solving skills. Strong organizational skills and attention to detail. Adaptability and ability to work under pressure in a fast-paced environment. *Please note: we are only accepting resumes in English. Seniority level Entry level Employment type Full-time Industries Staffing and Recruiting #J-18808-Ljbffr