At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Junior Associate Inside Service Sales Rep– Service Sales The Associate Inside Service Sales is an experienced professional, integral part of the Juniper Americas service sales team responsible to maintain and grow customer accounts by proactive and complete management and renewal of expiring service agreements. Position involves identification of expiring agreements, proactive delivery of renewal quotes, managing renewal negotiation process, and obtaining purchase orders to renew the support. In addition to this process, candidates will provide ongoing customer and partner support as needed. Inside Service Sales Associates will work closely with field facing service sales reps to achieve targeted sales results. Responsibilities: - Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals - Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders - Assists with sales/SBM-led deals by providing quote and process support - Manages sales achievement forecast in Salseforce.com - Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries - Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis - Ensures timely response to all inquiries as well as providing regular status updates to customers, sales teams and partners - Responsible to help manage customer’s install base data in Juniper systems to ensure accurate inventory data and well as sales and service delivery support Preferred Skills/Experience - Bachelor’s degree or equivalent work experience, with at least 2 years of service business or sales experience. - 3+ years Sales or Customer Service experience providing service business support as part of a sales team - Strong attention to detail with demonstrated ability to organize and work on multiple projects - Demonstrated financial, operational, analytical, and decision making skills - Strong verbal and written communication skills. Education: Bachelor’s degree higher Skills: SAP, Salesforce.com, Microsoft Excel and Word preferred ABOUT JUNIPER NETWORKS Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you. Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers. ● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify ● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.