Towing dispatcher experience with Towbook Towing dispatcher experience with Towbook 1 month ago Be among the first 25 applicants Global Pacific Support is in search of an experienced Towing Dispatcher with a proficiency in Towbook to enhance our team. As a Towing Dispatcher, you will be responsible for overseeing the dispatching of our towing services while ensuring that our customers receive efficient and timely support. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations. Responsibilities: Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application Collect essential information including the customer's location, vehicle details, and type of service needed Utilize Towbook to input dispatch information accurately and manage service requests efficiently Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability Monitor dispatched services to ensure prompt response and resolution of customer issues Provide regular updates to customers regarding estimated arrival times and service status Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook Address customer inquiries and resolve any issues professionally and courteously Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction Requirements Previous experience as a dispatcher in the towing or roadside assistance industry is required Hands-on experience with Towbook or similar dispatching software is essential Excellent communication skills, both verbal and written Strong organizational capabilities and attention to detail Ability to work effectively in high-pressure situations and make timely decisions Familiarity with local roads and geographic areas is a plus Flexibility to work varied shifts, including nights, weekends, and holidays Strong customer service focus and problem-solving skills A collaborative mindset and ability to work well in a team-oriented environment Benefits Competetive Salary, Remote Position, Schedule Flexibility Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Global Pacific Support by 2x Get notified about new Dispatcher jobs in Colombia . Towing dispatcher experience with Towbook Executive Administrative Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 21 hours ago Remote Administrative Assistant – Operations & Research Support Remote Administrative Assistant – Operations & Research Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Virtual Administrative Assistant – Cross-Functional Team Support Remote Leasing Assistant / Administrative Support Virtual Administrative Assistant – Cross-Functional Team Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Administrative Assistant (AHJ Coordinator) Bogota, D.C., Capital District, Colombia 2 weeks ago Bilingual Legal Administrative Assistant We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr