Patient Care Specialist - Customer Service (Phone Support) **Location**: Envigado, Colombia - On-site **Employment Type**: Full-Time **Industry**: Healthcare - Orthopedic & Chiropractic Network **About the Role** We are seeking a **Patient Care Specialist** with strong **customer service skills via phone** to join our growing healthcare network of orthopedic and chiropractic clinics across Miami, Florida. This role is essential in supporting patients through their medical journey from initial consultations to surgeries, follow-up care, and necessary logistics such as transportation. **Key Responsibilities** - Answer inbound calls and make outbound follow-ups to patients in a professional and empathetic manner. - Schedule and confirm appointments for orthopedic and chiropractic consultations, treatments, and surgeries. - Provide patients with detailed instructions regarding pre - and post-operative care. - Coordinate transportation services for patients when needed. - Act as a liaison between patients, medical providers, and administrative staff to ensure seamless communication. - Maintain accurate and up-to-date patient records in compliance with HIPAA regulations. - Follow up on pending medical documents, imaging results, and referrals. - Support patients in understanding their treatment plans and next steps. **Qualifications** - High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field preferred). - **Bilingual (English/Spanish) required**. - Minimum 1 year of experience in customer service or patient care coordination. - Strong phone communication and active listening skills. - Ability to handle sensitive patient information with confidentiality. - Excellent organizational skills and attention to detail. **Benefits** - Competitive salary. - Paid time off and holidays. - Professional growth opportunities within the healthcare network. **How to Apply