Job Opportunity Overview DiDi Global Inc. is the world's leading mobility technology platform. Our company offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. At DiDi, we provide car owners, drivers, and delivery partners with flexible work and income opportunities. We are committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. Our goal is to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit our website. Team Responsibilities - Supporting global standardization projects - Aligning customer service operations workflows - Coordinating training with key stakeholders - Implementing systems and processes globally - Conducting opportunity analysis on operational SOPs and system features - Participating in global system-related projects Key Responsibilities - Acting as a service design innovator - Deploying expertise in process engineering and product design - Working with service agents, operation managers, and product managers globally Qualifications and Requirements - Bachelor's degree in Computer Science, Information Technology, or Process Engineering - Proficient in written and spoken English and Portuguese - Mandarin is a plus - Proficient in Visio/Flow diagram software; basic knowledge of programming languages, with SQL as an advantage - Strong analytical skills - Excellent interpersonal and communication skills - Willing to travel for business up to 30% of the time EEO Statement - Creating customer value - Being data-driven - Believing in win-win collaboration - Integrity - Continuous improvement - Diversity and Inclusion We believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.