Job summary We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations. We are part of O-I, who with 20,000 + employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a global scale. Responsibilities - Ensure that Service Requests are handled in a timely fashion according to the O-I ITIL Incident Management process - Monitor the Incident and email queues for IT requests, ensuring that the work is assigned to appropriate and available staff/groups. - Provide a point of escalation for the team for customer services issues. - Liaise with other support teams in order to escalate urgent issues - Assist with the communication to the business and support personnel regarding system outages, changes, upcoming projects, etc - Ensure that all local and global policies and procedures are followed in order to maintain compliance with the local, regional and company regulations (SOX, GDPR, etc.) - Manage, maintain and develop relationship with all business stakeholders, including local IT contacts at remote sites - Manage, maintain and develop relationship with IT suppliers Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora