** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. " PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB TITLE Inbound/Outbound Sales Representative JOB ID TIMANA INDUSTRY Electronic Repairs LOCATION LATAM JOB STATUS Full Time WORK SCHEDULE 10:00AM to 07:00 PM EDT Monday to Friday (Saturdays if possible) SALARY $5 per hour (plus $1 per attended appointment + bonus commission) TARGET START DATE ASAP ROLE OVERVIEW About the Client: Our client owns and operates a successful chain of five electronics repair stores across New York, specializing in phone and computer repairs. Each location serves a steady flow of customers, handling 500-700 repair jobs every month. The team prides itself on providing exceptional service and clear communication at every step. About the Role: We’re seeking a motivated Inbound/Outbound Sales Representative to be the first point of contact for all five store locations. You’ll manage high-volume daily calls, book appointments, and follow up with potential and existing customers. This role is crucial in ensuring a smooth customer journey, from the first phone call to a completed repair. Compensation and Possible Bonus Structure: Base Pay: $5/hour for 40 hours/week ($800/month). Performance Bonus: $1 extra commission for every successful appointment booked and device brought in for repair, no minimum target required. Example: Closing an average of 20 booked repairs per day x $1 = $20/day = up to $400/month extra. Additional Commission: Opportunity to earn even more on upsells, accessories, or parts sold, details to be confirmed with the client. Example Possible Earnings: Base Pay: $800/month Appointments Commission: $400/month (20 closed calls/day average) Additional Commission (upsells/accessories): Potential to earn an extra $400+ per month or more, depending on performance. Total Potential Monthly Earnings: $1,600 USD Key Responsibilities Handle 50–60 inbound calls per day, providing friendly, clear information to all customers. Serve as the first point of contact for new and existing customers across five stores. Book appointments and accurately log customer information in the CRM. Follow up on missed calls and warm leads to convert them into appointments. Handle different customer scenarios, including those unsure of their repair issue and those comparing options. Proactively follow up on customers who no-show or cancel appointments (approx. 20–25% of the role). Provide updates to customers calling to check on their ongoing repairs. Ideal Candidate Experience: Previous inbound/outbound sales or call handling experience required. Background in electronics, phone, or computer repairs is a plus. Skills: Excellent verbal and written English is required; Spanish fluency is helpful as 5–10% of customers speak Spanish. Strong objection handling skills with a clear, friendly speaking voice and the ability to build rapport quickly. Eager to learn industry-specific processes and tools. Must have a reliable high-speed internet connection and a distraction-free work environment. Technical Tools You’ll Use JustCall: IP phone system for managing high call volumes. Pipedrive: CRM for tracking leads and appointments. RepairShopR: Industry-specific ERP system for repair job tracking (easy to learn, full training provided). #J-18808-Ljbffr