This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. As an Analyst Workforce you will support our mission to save and sustain lives. Get on board with our mission! This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare. Together, we build a place where we are happy, successful, and encourage each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. Your role at Baxter: As an Analyst Workforce, your support will be essential for analyzing and optimizing customer service center performance, developing and maintaining reports, dashboards, and visualizations to communicate findings, as well as collecting and analyzing data to identify trends, insights, and areas for improvement. What you'll be doing: Analyze and optimize customer service center performance using advanced software and metrics Monitor employee performance and provide coaching recommendations to leadership Collaborate with IT and vendors to resolve system issues and manage projects Develop and maintain reports, dashboards, and visualizations to communicate findings Manage system settings, IVR configurations, and employee permissions Provide training and technical assistance to the customer service center staff Conduct forecasting, trend analysis, and performance analysis to inform decision-making Develop and implement solutions to improve employee and customer satisfaction Support ad-hoc analysis and special projects as needed. Monitor break and lunch schedules, tardiness, and or unscheduled early departures to ensure proper staffing levels and adherence Identify and report on call and/or work avoidance patterns Perform other duties as assigned (<20%) What You'll Bring ! High school diploma or equivalent required; associate or bachelor’s degree preferred 2-3 years in customer service, analytics, or a related field Strong analytical and problem-solving skills Working knowledge in Microsoft Office, including Word, Excel, and Outlook Ability to learn and adapt to new systems, processes, and products Ability to work a flexible schedule, including evenings and weekends (as needed)