Job Description This is a role that involves overseeing the administration and development of Dynamics CRM platforms and associated applications. The successful candidate will be responsible for providing support to users, administering tasks, and ensuring the adoption of MS Dynamics 365. - Administration and support of Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities. - Lead coaching/mentoring of CRM administrators and users via learning labs, live user support, and office hours sessions. - Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments. - Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps). - Documenting and defining user requirements with product stakeholders, including flow charts, layouts, and diagrams. - Establishes best practices for support of and knowledge sharing of the Dynamics 365 and Power Platform environment. - Contributes to and supports the Dynamics platform three-year roadmap and the product SDLC. Required Skills and Qualifications To succeed in this role, you will need: - Experience of Salesforce Sales Cloud Administration is preferred. - Coaching/mentoring team and users leading learning labs, office hours, live support sessions. - Two to four years' experience working with Dynamics 365, Office 365, and the Power Platform. - Experience working with the Dataverse and Azure Functions and Logic Apps. - Experience working as a system administrator. - Experience of working with application management lifecycle tools/source control, Azure DevOps/GitHub. - Experience of application development, using C#, .NET, and PowerShell. - Experience of SQL. - Strong verbal and written communication skills and ability to interface with all levels of the organization. - Demonstrated ability to lead projects. - Competency in analytical problem-solving, customer/partner relationships, product & technology expertise, project management, strategic insight. - Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite. Benefits We offer a range of benefits, including: - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program (EAP). Others NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.