About Us : Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth. Position Overview : We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders. Purpose : To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction. Key Responsibilities : Equipment Management : Procuring, preparing, and maintaining equipment inventory. Coordinating equipment deployment, returns, repairs, and replacements. System Deployment and Configuration : Installing and configuring hardware and software components. Performing initial setup, testing, and ensuring system readiness. Technical Support : Addressing technical inquiries and resolving issues as the first point of contact. Escalating complex challenges to specialized teams when necessary. System Monitoring and Maintenance : Monitoring system performance and ensuring infrastructure health. Conducting routine updates, troubleshooting, and backups to ensure data integrity. Documentation and Knowledge Sharing : Developing and maintaining a knowledge base for troubleshooting and support. Creating user guides for equipment and software use. Security and Compliance : Implementing and enforcing security policies to prevent unauthorized access. Monitoring and responding to potential security threats. Continuous Improvement : Staying updated on emerging technologies and best practices. Engaging in training and certification opportunities to enhance skills. Required Skills and Qualifications : Technical Expertise : Proficient in Windows and macOS operating systems. Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN). Experience with IT service management tools like Jira. Familiarity with Microsoft Office Suite and common business applications. Soft Skills : Strong problem-solving abilities and attention to detail. Excellent communication skills, both verbal and written. A customer-focused mindset with a proactive approach to service. Ability to work both independently and within a collaborative team. Language Proficiency : English: B2+ level or higher. What We Offer : Global Collaboration : Engage with a diverse and supportive international team. Professional Growth : Access to opportunities for skill development and certification. Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing. If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team in Georgia! #J-18808-Ljbffr