Concentrix Bogota, D.C., Capital District, Colombia 1 week ago Be among the first 25 applicants Minimum Requirements: 2 years of BPO experience in Customer Service/Sales (Back Office preferable) Relevant University Degree (preferable). Proficiency in Microsoft Office Understanding of the Business-to-Business environment Excellent analytical and problem-solving skills; Excellent verbal and written communication skills. Responsibilities: Manage Sales and Customer expectations regarding time-to-completion for a given project. Manage customer expectations and satisfaction. Maintain ongoing communication with internal stakeholders via telephone and/or email/IM for request status updates. Understand and apply current business practices, proactively understand requests’ priorities, and provide prompt answers to critical deals according to assigned criteria. Proactive Deal Management. End-to-end Management - since the deal is identified to be managed until all processes are completed. Providing regular updates on request status. Maintain close relationships with Account Managers and Sales Teams. Take action to solve complaints and identify the need for corrective or preventative action. Act as a single point of contact for all deal-related activities/updates. Responsible for continuously engaging with stakeholders to realize gaps and drive efficiencies. Seniority Level Associate Employment Type Full-time Job Function Sales and Customer Service Industries Business Consulting and Services #J-18808-Ljbffr