JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Medical and life insurance for you. Annual Performance Bonus. Online platform with +15.000 certified courses available for your professional development. Wellbeing platform for employees with personalized programs (yoga, meditation, exercise, meal plans, among others). Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance). Employee recognition program. **Participation in BRG (Business Resource Groups)**: Be part of our BRG, which promotes diversity and inclusion within JLL. What this job involves We are currently seeking a dynamic individual for the role of Concierge to join our team: **Location**: Bogota, Colombia. **Work schedule**: Monday to Friday, 8:00 am to 5:00 pm. **Work model**: On site. **Contract Type**: Indefinite-term. What is your day to day? Greet and welcome residents, visitors, and guests in a professional and courteous manner. Assist residents with inquiries, requests, and any issues they may have, striving to provide prompt and efficient solutions. Provide accurate information about the property, services, and local area amenities to residents and guests. Coordinate and schedule appointments, reservations, and transportation services as requested by residents or guests. Maintain a clean and organized front desk area, ensuring that all necessary supplies and materials are stocked. Monitor and control access to the premises, ensuring the safety and security of all individuals. Handle incoming and outgoing mail, packages, and deliveries for residents, ensuring timely and accurate distribution. Maintain a thorough knowledge of emergency procedures and act swiftly in the event of an emergency situation. Collaborate with other team members and departments to ensure a seamless and enjoyable living experience for residents. Stay informed about current events, attractions, and entertainment options in the local area to provide recommendations to residents and guests. Required High school diploma or equivalent. Additional certifications or training in hospitality or customer service is a plus. Previous experience in a customer service role, preferably in a hospitality or residential setting. Strong interpersonal and communication skills with an ability to build positive relationships with residents, guests, and colleagues. Excellent problem-solving skills and the ability to handle difficult situations with patience and professionalism. Proficiency in using computer systems, including basic knowledge of Microsoft Office Suite and property management software. Multitasking and organizational skills to effectively manage various tasks and responsibilities. Flexibility to work in shifts, including evenings, weekends, and holidays. A professional and well-groomed appearance. Fluent in English is not required. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.