Job Title : Lead Gen & Admin Assistant JobID : CSINIC Industry : Construction Location : Bogotá, Colombia Hours : Monday to Friday 8:00 AM - 5:00 PM EST and 12:00 PM - 8:00 PM EST, (possible weekend work TBD) Pay rate : $7-$10/hr Target Start : ASAP About the Client: The client is a leading company specializing in high-quality, affordable exterior home and cabinet painting services. With over 70 franchises across Canada and the U.S., they provide innovative solutions backed by a 15-year warranty. Their mission is to offer homeowners an eco-friendly, long-lasting paint solution that delivers exceptional results. Key Responsibilities: Manage inbound and outbound calls with customers and potential leads Assist in lead generation and consultation booking Provide excellent customer support through various communication channels Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations Work closely with team members to follow up on leads and ensure client satisfaction Identify upselling opportunities by recommending relevant services that meet customer needs Perform accurate data entry to ensure customer records are always up-to-date in our system Leave detailed notes in client files for every interaction Apply strong phone etiquette to create a positive customer experience and build long-term loyalty Assess customer needs and offer tailored solutions or services to enhance their experience Required Skills and Qualifications: English fluency required; French language proficiency is a plus. Strong English communication skills, including the ability to understand a variety of accents Experience with Microsoft Office and CRM systems (Active Campaign preferred) Familiarity with customer service platforms and communication tools (Front, MyContact Center) Self-motivated, outgoing, resourceful, and coachable Strong time-management skills and organizational efficiency Must have a laptop or desktop computer with a minimum internet speed of 50 Mbps and a quiet home office environment Ability to work independently with a fast, reliable internet connection, your own computer, and a quiet workspace Previous experience in customer service or similar roles is preferred Additional Requirements: Must pass a typing test to assess written communication speed and accuracy Submit a cover letter as part of the screening process Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet) Hardware Requirements: CPU/PROCESSOR: A laptop is acceptable, but a desktop computer is preferred. Preference for a CPU speed of 2.0 GHz or higher. INTEL Core Processors: I3-9000, I5-7000, I7-5000, I9 series or better PENTIUM Series: G5400/N6400 or higher XEON Series: E CLASS or higher CELERON Series: J4000/N5000 or higher AMD: RYZEN 3 series or better ATHLON Series: 3000 or higher NO VIDEO CARD REQUIRED Hard Drive Space: Minimum: 100 GB total space Recommended: 150+ GB total space Memory/RAM: Minimum: 6 GB of dedicated RAM/memory Recommended: 12 GB or more Monitor/Screen: Minimum: 16-inch monitor Recommended: 18+ inches Multiple monitors are a plus for this work to increase productivity. USB Ports: Minimum of 2 USB ports Recommended: 3+ USB ports USB 2.0 is acceptable, USB 3.0 is preferred Operating System: Minimum: Windows 10 Windows 11 or higher is also acceptable macOS and ChromeOS are not acceptable. Responsibilities: Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving issues Communicate clearly and effectively with customers via phone, email, or chat, ensuring complete understanding Leave detailed notes in client files for every interaction Apply strong phone etiquette to create a positive customer experience and build long-term loyalty Assess customer needs and offer tailored solutions or services to enhance their experience Perform accurate data entry to ensure customer records are always up-to-date in our system Identify upselling opportunities by recommending relevant services that meet customer needs Collaborate with team members to exchange insights and continuously improve service delivery Stay informed about product offerings, promotions, and company policies to provide customers with precise and timely information