Mastercard is empowering people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Solution Overview - We're seeking a dynamic, multilingual Senior Specialist to lead our Hologram and Chip Innovation Program, driving strategic initiatives across LAC markets. This role partners directly with senior leadership to co-create future-ready solutions that deliver value for our clients. You'll be the key point of contact for advancing chip and hologram technology, ensuring best-in-class customer service, operational compliance, and scalable go-to-market execution. The ideal candidate will have: - A minimum of 2 years of program or project management experience, preferably in payments, fintech, or a tech-forward industry. - Fluent in English and Spanish, with strong communication skills in Portuguese (preferred). - Proven experience in customer service, stakeholder management, and process optimization. This position requires excellent interpersonal skills; self-starter with strong motivation, accountability, and results-oriented mindset. Adept at cross-functional communication, including working with senior leadership and external partners. Demonstrated analytical and critical thinking skills to support strategic decision-making. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Maintains discretion and professionalism, especially when working with confidential or sensitive information. Skilled at managing multiple priorities in fast-paced, deadline-driven environments. Passion for client service and innovation, with the ability to bridge technology and business needs effectively. We're looking for someone who is passionate about emerging tech, cross-functional collaboration, and leading with influence. If you're up for the challenge, we want you on our team.