**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here **About the role** Offers L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants. Manage requests submitted by internal and external clients, related to Technical Support, with the objective of provide final solutions, keeping high customer satisfaction rates. Work with other business units, including the Integration team, Product, and Customer Success/Care, as required. Generate Special Reports, according Internal Customer Requirements **What you¨ll do** Computer Science or Engineering required, or equivalent experience API Knowledge Experience querying/searching databases, SQL. Data Base Tools like: MySQL, Oracle, SQL Server, PostgreSQL, MongoDB, Redis, IBM DB2 2 - 3 years experience in customer service/support role. Written and Spoken English B2 or higher desirable. **Qualifications and Skills** Written and verbal communication with a professional yet personal tone (English and Spanish) Problemanalysis and solvingability Acute attention to detail and accuracy Demonstrated strength in achieving great customer experience High energy, self-motived, proactive, goal oriented and enthusiastic **About us**: **Our Commitment To Building A Diverse And Inclusive Workforce** As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I; commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.