Job Title: Regional Delivery Center Transition Manager The Regional Delivery Center Transition Manager oversees the management of direct transitions, including the setup of centralized services for selected clients. This role involves planning, coordination, and implementation to ensure a smooth transition process. Key Responsibilities: - Manage direct transitions, including the setup of centralized services for selected clients. - Develop and implement project plans to manage interdependencies across transition projects. - Ensure change control to manage deviations from the planned transition process. - Monitor project progress, ensuring issues are resolved in a timely manner and corrective actions are implemented. - Adhere to relevant escalation processes to address resource issues, delayed project phases, missed deadlines, and other planning issues. - Communicate project milestones and key dates with involved parties. - Manage project expenditure within allocated limits and support Operational Excellence Team in benefit realization tracking. - Effectively manage stakeholders and support change and communication initiatives. - Ensure project documents are complete, current, and appropriately stored. Additionally, this role involves reviewing the outcomes of each migration wave to determine corrective actions that could be taken to improve future transitions in terms of timeline, quality of knowledge transfer, cost, and satisfaction of internal stakeholders. The Regional Delivery Center Transition Manager will oversee the stabilization period quality measures and ensure projects are not closed until these have been met. This role requires strong partnering relationships with Local Offices' subject matter experts to achieve learning transfer goals. The ideal candidate will have the ability to identify continuous learning needs and develop sustainable user experiences. This role offers opportunities for professional growth and development.