Position: IT Service Desk Technician Client: isolved Salary: $2,900,000 COP (Auxilio de transporte de 200k COP) 🕘 Schedule: Monday to Friday – Availability from 7:00 AM to 7:00 PM (It does mean you will work from 7 to 7, it means that the schedule will be on that time frame) Location: CAMACOL – Cra 63 # 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9 Must have: - Highest level of proficiency in written and oral English, enabling you to effectively communicate with clients and colleagues. - Strong interpersonal skills and the ability to work independently or in a team. - Detail-oriented and organized, with the ability to manage specific project deliverables. - Proficient in planning, organization, and project management. - Adaptable in a fast-paced, deadline-driven environment. - Exceptional customer service skills. - Precise, reliable, and flexible. - Effective communication skills. - Quick learner with the ability to adapt to emerging technologies. - Core Competencies Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions. - Effective Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences. - Problem Solving: Making sense of complex and sometimes contradictory information to effectively solve problems. - Take Ownership: Being answerable for your actions and owning up to commitments. - Quality Results Focused: Takes on new opportunities with enthusiasm and our customers’ experience in mind. - Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives. Job description: Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. At isolved, we believe in empowering our employees with the best IT support, and you'll play a vital role in ensuring that our team has the tools and technology they need to succeed. Responsibilities: - Provide technical assistance for desktop equipment, software, and hardware peripherals. - Troubleshoot issues with hardware, software, and devices. - Collaborate with vendors to maintain system performance. - Offer support to both in-house and remote employees. - Participate in process improvements and adhere to IT service management best practices. - Install and troubleshoot software used across our enterprise. - Manage user accounts and permissions. - Monitor, resolve, or escalate service desk tickets according to service-level agreements. - Contribute to the development and maintenance of service desk policies and procedures. - Provide training to employees on tools, products, and technologies. - Track and manage asset inventory. - Create and maintain technical documentation. - Analyze common complaints and suggest improvements. Benefits: - Loyalty Bonus every 6 months. - Real growth opportunities. - Great working environment with different dynamic activities. - Indefinite term contract, effective as of the 1st day of training. - Stability and excellent work environment. - Opportunity for job and professional growth. - Access to psychological consultations and helpline. - Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more.