**Requisitos**: - Minimum of 5 years working experience in an international logistics environment in transport and operations roles - Minimum of 2 years working experience of delivering complex projects and programs - Minimum of 4 years working experience in working with consultancy and other DHL divisions Idioms: - English required advanced level - Additional languages preferred - functional in business environment (spanish / portuguese) Functional Experience: - Operational warehousing and transport management - OE - Lean manufacturing expertise Divisional Experience: - Supply Chain, warehousing - Express, deliveries - DGF BPO **Responsabilidades**: - Support growth of the business by ensuring provision of consistently high performing cost base & service for the customer '- Ownership of increasing the standard model by adding non standard (customer) process in a generic solution. '- Implement product enhancements onto the network in region that aligns to global priorities, and migrate customers to standard operating model & systems with support of Regional Operations Manager and supporting teams '- Deliver continuous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions '- Provide market competitive process lead times, service across the network '- Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP '- High level of partner & customer product experience satisfaction 'Deliver year on year timesaving potential to the Network Operation teams in the regions. - Drive customer workshops to identify process improvements, alignments to operational standards '- Ensure customer solution design is in line with standard and define other process if applicable - Support of CRF's in case customer requirements supports further DHL growth and offering - Lead and support customer workshops with regards to process improvement and innovation (lean manufactoring methodology) - Drive First Choice and Quality programs - Deliver a best in class operational capability by continually improving service & productivities across customers - Drive standardization of the Global SL business processes & incorporation of best practices - Manage the approval process around product enhancements & Innovation - Support implementation of new customer business & new product development/services - Trainer role for Select Upgrade system certifications for Ops Super Users in country and region.