About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. At Four Seasons, we value recognition, welcoming new faces, and treating everyone with respect. Whether working, staying, living, or discovering with us, our purpose is to create lasting impressions. We believe life is richer when we truly connect with people and the world around us. About the location: Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites. Enjoy four restaurants and lounges, two ballrooms, a Spa, Fitness Centre, and rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural hub. About the role: This role provides guidance to the Food & Beverage department on Four Seasons' approach to learning, quality, and development, ensuring adherence to approved methods, processes, and standards, and supervising content development and management. Responsibilities: Provide guidance on Four Seasons' learning approach and culture, including approved methods, processes, and suppliers, ensuring alignment with organizational goals. Collaborate with the Learning and Development team to develop comprehensive training strategies, content, schedules, metrics, follow-ups, policies, and collaborations. Create ongoing product training programs, prioritizing new beverage, dish, menu, or product launches. Develop continuous training programs on service standards, focusing on updates and new standards. Establish and manage agreements with suppliers for periodic product and service training. Requirements: Technologist or professional in Business Administration, Hospitality, Tourism, or related fields. Minimum 3 years of experience in hospitality leadership or quality roles. At least 2 years of experience leading and developing staff training plans in hospitality (hotels or restaurants). Advanced English proficiency. Knowledge of high-quality standards in Food & Beverage. What we offer: Competitive salary. Indefinite-term contract. Training and development opportunities. Complementary accommodation at other Four Seasons Hotels and Resorts. Complimentary meals during working hours. Uniform laundry service. Availability: Full-time #J-18808-Ljbffr