**Data Analyst - Customer Master Data** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results. **About this role** Schlumberger has an opening in Pune, India for a Customer Master Data Analyst, who will provide functional support for all customer master data initiatives ( SAP SD) and ERP’s as given below.- SAP MDG and SAP SDYou will work in an international and multi-disciplinary team. SAP expertise with rich experience in direct interfacing with customers is mandatory. This role directly reports to Customer Master Data Services Lead. **Responsibilities** - Responsible for supporting activities in SAP (ECC and MDG) - customer master and Billing COE departmental adherence to the process (account creation, changes, conversions, etc.) - Maintenance of customer master hierarchy in SAP - Understanding functional integrations between SAP SD & SAP GTS - Experience in resolving Sold To, Ship To and Consigned To issues - Experience in SAP and Non SAP system integration for SAP SD domain - IDOC monitoring and functional troubleshooting - Maintains OV50 (Customer Master Data Comparison) - Assisting Customer Care and Order Management teams - Mass data changes for customer master data using tools (Winshuttle) and scripts - Process requests delivered to facility updates to answer all questions involving the customer master - Research potential duplicate records; ensures compliance with naming and address standards. - Support day-to-day SAP ECC and SAP MDG workflow requests for master data updates. - Support SAP Hyper Care phases - Regression testing for global SAP ECC and SAP MDG project rollouts - Create and maintain business procedure policies related to the customer master - Understands commissions and reporting processes and works with cross-functional team to ensure customer information, sales representative linking, and all aspects of customer database are correct - Assist in the development of forms, procedures and work instructions. Identify data quality or process improvement opportunities. - Participate in master data related projects as needed. - System monitoring and user management related activities - Support the business with required procedures, submit incidents and change requests when needed - Assist business process experts in defining standard operating procedures, process flows and related documentation - Ensure data quality, compliance and consistency of master data across business systems - Should be able to write functional specifications. Responsible for the proper support of Master Data and resolution of all tickets in a timely manner, as per Service Level Agreements (SLA) goals. - Execute and monitor the processes and technology within the defined SLA’s to cleanse, standardize and/or enrich data outside the enterprise MDG and MDM solution(s). - Prepare Data Quality Scorecards. Analyzes trends and statistics to create action plans for process improvement. - Analyzes business operations to determine opportunities to automate processes and functions. - Initiates, develops, and shares best practices & lessons learned, across the data pillar. **Qualifications and Requirements** - Essential qualifications_ - Bachelor¹s or Master’s degree in Engineering or Finance or IT related field - 4 to 6 years working in IT enterprises in a support environment. - 4 years of experience working in Customer management domain in SAP MDG or SAP SD. - Experience in SAP HypeCare support and mass changes in SAP - Experience working in captive units & working in shifts is an advantage. - Microsoft Excel knowledge to include pivot tables, graphs and presentation layers. - Strong skills in configuring SAP Customer Master Data - Experience in Supporting SAP HyperCare rollouts - Experience with Remedy Incident Management ticketing platform is preferable - Past experience in CRM - Experience in Oil & Gas industry is a plus - Experience in: - Functional data requirements- Functional data quality and compliance- Data management principles- Business process management - Other skills and abilities_ - Ability to work in global distributed setting without supervision - Self-driven, Proactive, Systems Thinking - Open to travel abroad and in India - Comfortable working across ti