Amadeus is looking for a skilled Collections Specialist to join our Bogota Finance Service Center. In this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies. Job Responsibilities: - Carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - Respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., SAP). - Communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - Identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - Partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - Participate in discussions with account contacts and internal sales representatives to review outstanding balances and address issues impacting invoice settlement. - Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes. - Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting. About You: - You have 3–5 years of experience in business-to-business (B2B) collections and/or customer service in a dynamic, high-volume environment. - You have experience working in international business or shared service center environments. - You are able to work independently and manage tasks with minimal supervision. - You have strong analytical capabilities with attention to accuracy and detail. - You are a confident and clear communicator with experience in professional negotiations. - You are organized, with demonstrated ability to identify and resolve issues effectively. - You hold a degree in Accounting, Finance, or a related field (preferred), or equivalent combination of relevant education and experience. - You are proficient in Microsoft Office tools, including Outlook, Excel, and Word. - You have advanced skills in data analysis and reporting; experience with Macros, Power BI, and Celonis. - You have experience using SAP or comparable enterprise resource planning (ERP) systems. About Amadeus: - We provide comprehensive financial support to all companies within the Americas region. - We offer competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - We foster a caring environment, nurturing both a fulfilling career and personal and family life. - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. What We Can Offer: - Competitive remuneration - Individual and company annual bonus - Vacation and holiday paid time off - Health insurances - Other competitive benefits