The Technical Support Developer is responsible for providing Tier 1 and Tier 2 technical support (hardware, software, and networking) while actively participating in the development and maintenance of technology solutions (web applications, internal platforms, integrations, and other technologies) to optimize business processes. Expected Results: Ensure IT availability and operational continuity in terms of technical support, with efficient incident and request resolution. Develop and maintain technological solutions by delivering functional, high-quality, and efficient software while applying good security practices. Integrate internal and external systems, enabling scalability of existing solutions. Responsibilities: Technical support (hardware and software), diagnostics, and troubleshooting of hardware (PCs, laptops, printers) and software (operating systems, internal applications). Installation and configuration: Installation of new computer equipment, configuration of operating systems, specific software, and collaborative tools. End-user support: Responding to support tickets, offering solutions to technical issues for users within the company, either in person or remotely. Networking: Basic diagnostics and troubleshooting of network connectivity issues (Wi-Fi, VPNs, LAN connections). Software Development (Full Stack Developer): Creating, maintaining, and optimizing internal applications, dashboards, reports, and/or enterprise systems (e.g., inventory, sales, administration, etc.). Database Management: Manage databases such as MySQL and SQL, creating efficient queries and ensuring optimized data structures. Continuous Improvement: Propose and develop technological improvements that improve the efficiency of internal processes or improve user experience. Automation: Apply DevOps processes to automate software deployments and updates. Software Testing: Perform unit, integration, and performance testing to ensure application robustness. After-hours availability with prior scheduling. Analytical Skills: Ability to interpret large volumes of data and extract meaningful information that can influence decision-making. Market Knowledge: Comprehensive understanding of the fashion retail market. Communication: Excellent communication skills, both written and verbal. Organization: Ability to manage multiple tasks and prioritize effectively. Attention to Detail: Ability to maintain precision and adapt at critical moments in the operation. Problem-solving: Ability to clearly communicate problems and solutions to all involved parties. Requirements: Education: Professional or Technologist in Systems Engineering, Computer Science, Development or Programming Engineering, Support and Maintenance Technology. Experience: Minimum 5 years of experience in retail, preferably in the fashion or wholesale sector. Technical Skills: Advanced Excel: Proficiency in complex formulas, pivot tables, Power BI. ERP: Preferably proficient in SIESA or SAP. Data Analysis: Ability to process large volumes of information. In Support: Hardware Support: Knowledge of diagnosing and repairing computer equipment (PCs, printers, etc.). Operating Systems: Experience with Windows, Linux, and macOS. Networking: Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Support Tools: Familiarity with ticket management tools (Jira, Zendesk, ServiceNow) and remote access software (TeamViewer, AnyDesk). In Development: Databases: Knowledge of relational databases (MySQL, SQL, FOXPRO). Version Control: Use of Git for version control, collaboration, and code deployment. Systems Integration: Experience creating RESTful APIs or web services. Agile Methodologies: Familiarity with Scrum or Kanban for managing development projects. Deployment Automation: Knowledge of continuous deployment tools. Soft Skills: Effective Communication: Written and verbal. Ability to clearly and simply explain complex technical problems to both non-technical users and other team members. Organization and Multitasking: Ability to efficiently balance technical support tasks with software development projects. Attention to Detail: Accurate analysis and reporting. Problem Solving: Ability to diagnose and resolve issues in both support and software development. Teamwork: Ability to collaborate effectively with other IT team members and non-technical departments. Seniority level Mid-Senior level Employment type Full-time Job function IT Services and IT Consulting #J-18808-Ljbffr