- WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY. - UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED. - MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS. - PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES. - PROCESSES INVENTORY ANDMAINTENANCE REQUESTS FOR COMPUTERSYSTEMS AND PRINTERS ON THE NETWORK. - CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC. - ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES. - UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM. - Additional Required Deliverables Include: - Documentation - Technical - User Documentation - Knowledge Transfer - Technical Training - User Training - Official Knowledge Transfer Sessions - Screen sharing - Recorded - Weekly Status Reports to Hiring Manager - Accomplished - Planned REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): - EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE. - SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10. - DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM IPHONE ISSUES. - EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES - MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES. - MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM. - IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE - WINDOWS 10 OR 11 ENTERPRISE - GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION - WINDOWS SECURITY - GROUP POLICY - VOIP - WINDOWS SERVER 2019 - M365 PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): - STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS - GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS. - GOOD INTERPERSONAL SKILLS - PROACTIVE AND SELF-MOTIVATED - SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME. - WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP. REQUIRED EDUCATION: - Bachelor's Degree - or MASTER’S DEGREE INCOMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT #J-18808-Ljbffr Required Skill Profession Redes Y Sistemas