Position: Product Support Associate Schedule: Availability Monday to Friday from 7 to 8PM / Weekends OFF Job description: As a Product Support Associate, you will play a critical role in ensuring the satisfaction and success of customers by providing top-notch support for ancillary products including Benefits, HR, Payroll, Talent Management and Time solutions. You will serve as a first point of contact for questions regarding product functionality and for troubleshooting errors. You will work independently and within a team environment to provide top-quality expertise and customer service to our clients. Advancement to next level in title is based on several factors, including business need. Minimum qualifications: - Typically requires a minimum of 1-2 years of experience in Customer Service/Support or demonstrated proficiency in at least one (1) - isolved People Cloud and/or HCM related experience. - Or equivalent combination of experience and education. Responsibilities: - Accountable for answering customer phone calls as outlined within individual and team goals. - Follow-up and respond on assigned cases within SLAs outlined by the department or organization. - Provide detailed case notes after each customer interaction. - Maintain acceptable levels of call and case evaluations scores. - Schedule meetings with clients to assist with their inquiries or system setup. - Identify opportunities for customers to better leverage our service offerings. - Other duties #NBColombia Tipo de puesto: Tiempo completo, Indefinido