About Our Team: We're a group of individuals who strive for excellence and deliver exceptional guest experiences. Our team members worldwide create amazing moments for our guests, residents, and partners through a commitment to luxury with genuine heart. At our organization, we believe in recognizing familiar faces, welcoming newcomers, and treating everyone we meet with the same respect and kindness we would want for ourselves. Whether you work with us or stay with us, our purpose is to create lasting impressions that will stay with our guests for a lifetime. About the Role: The Receptionist is responsible for ensuring seamless guest arrivals, managing reservations, and providing accurate information about hotel facilities and services. They handle phone calls, coordinate special requests, resolve guest issues, and manage check-out procedures to guarantee efficient transactions. Key Responsibilities: - Deliver efficient and friendly check-in procedures, using guest names whenever possible. Ensure guests are assigned the requested room type and charged the correct rate. - Manage check-out processes, verify guest satisfaction, collect keys, settle charges, and present invoices. Process payments accurately using various payment methods. - Assign rooms for reservations at least 48 hours in advance. - Handle daily billing processes. - Attend to guests with the highest level of hospitality and professionalism, fulfilling special requests when possible, resolving complaints, and assisting with inquiries related to hotel services, staff, events, and directions. - Respond promptly and accurately to guest requests in person and via phone. - Protect guest security and privacy, and maintain confidentiality of information handled at the reception. Requirements: - Professional experience in hotel reception or similar roles. - Advanced English proficiency. - Desirable: knowledge of a third language. What We Offer: - Competitive salary. - Indefinite-term contract. - Training and development opportunities. - Complimentary accommodation at other hotels. - Complimentary meals during shifts. - Uniform laundry service. Schedule & Hours: Full-time availability required.],