Job Description "," As a key member of our team, you will be responsible for managing clients' accounts receivable. Your primary tasks will include following up on outstanding payments, negotiating payment agreements and resolving issues related to overdue invoices. "," Additionally, you will serve as the primary point of contact for inquiries and complaints from clients. To excel in this role, it is essential that you possess solid customer service and collections skills. You must be proactive with the ability to build strong relationships with clients and work effectively in a dynamic results-oriented environment. "," - Investigate and resolve complex account management issues. "," - Determine reasons for late payments and negotiate resolutions in line with company guidelines. "," - Escalate high-risk situations and propose resolution plans. "," - Work with clients by phone and email to obtain payment remittance details, reconcile payment discrepancies, resolve invoice disputes, Invoice and certificate submission. "," - Document and update weekly accounts receivable reports including payment updates and overall account statuses. "," - Manage specialized billing and custom billing/third-party charges. "," - Coordinate weekly customer and sales conference calls to discuss account statuses, concerns, and questions. "," - Identify and suggest process improvements to enhance efficiency. "],