**Introduction** **Your Role and Responsibilities** To be successful in this role you: - Demonstrate a history of success as a consultant, pre-sales, sales, technical account management, or equivalent with IBM Software - Deeply understand customer business and technology needs to align IBM Software to meet the need - Strong technical knowledge of the IBM Software portfolio - Serve as a trusted expert for the customer’s deployment and adoption of IBM Software - Have a proven track record of leading business value conversations and persuading others to take action based on requirements and value provided by solutions - Have handled difficult customers or situations and can demonstrate resolutions - Willingness to take initiative and tackle things on your own - Ability to navigate data and people to find answers - Build and execute customer success plan to drive adoption post-deployment **Required Technical and Professional Expertise** - Sales or technical sales experience with IBM Software - Experience with enterprise software implementations and delivery - Demonstrated experience building production roadmaps - Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion - Experience building ROIs and Business Value Assessments - Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes - Analytical mindset and problem-solving skills - Strong interpersonal relationship building and executive communications skills - Can manage multiple customer accounts and projects simultaneously **Preferred Technical and Professional Expertise** - 5 years of experience in Customer Success, Sales, or Technical Sales - Experience working with IBM Software (Runtimes, Databases, Application and Infrastructure Monitoring and Management, Business Process Management, Integration, Security, Supply Chain, Asset Management, B2B Integration **About Business Unit** Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. **About IBM** Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. **Location Statement** IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.