**Job Summary**: **Key Responsibilities**: - Provide technical support for desktops, Office 365, and Azure-related tasks. - Manage support tickets and troubleshoot user issues effectively. - Assist users via phone calls and remote support tools. - Diagnose and fix Wi-Fi/network connectivity problems. - Perform basic IT administration in Azure, including user and resource management. - Maintain IT documentation and escalate complex issues when necessary. - Ensure compliance with IT security policies and best practices. **Requirements**: - Hands-on experience with Azure Active Directory, Office 365, and its products such as Exchange Online, SharePoint, OneDrive for Business, and Teams. - Basic experience using mobile device management tools, such as Microsoft Intune or Endpoint Manager. - End user support skills for preparing and troubleshooting desktop and laptop computers, printers, etc. - Basic networking experience, including an understanding of the OSI Model. - A customer service orientation to provide high-quality support and assistance to users. - Any relevant IT certifications, which would be considered a plus. Preferred Qualifications: ➕ Experience working with ITSM tools (ServiceNow, Jira, or similar). ➕ Certifications such as Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900). ➕ Familiarity with Active Directory and cloud-based security best practices. What We Offer: Competitive salary and benefits package. Training and career growth opportunities in cloud technologies. A dynamic and collaborative IT environment. **Experience**: - IT Support Specialist: 1 year (required) **Language**: - English (required) Application Deadline: 30/04/2025