Requisition ID: Employee Referral Program : Potential Reward:0,00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non:paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits and Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate. Accountabilities :Champions a customer:focused culture to leverage broader Bank relationships, systems, and knowledge :Enters/processes employee leave status changes in HR systems throughout the leave process :Ensures data accuracy and integrity of employee records through established internal control mechanisms :Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders :Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs) :Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, andSenior Manager, Benefits and Leaves Experience :Understands how the Banks risk appetite and risk culture should be considered in day:to:day activities and decisions :Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy,adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational risk,regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under theOperational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in meScotiabank will remain live for a minimum of 5 days.